Your questions, our answers.
Bottled water delivery area:
Delivery routes in London, St. Thomas, Exeter, Woodstock, Tillsonburg, Thorndale, Alymer, Delhi, Stratford, Clinton , Listowel, Strathroy and all areas in between.
Please call or email us for more details.
Please see list below of locations that carry bottled water.
Company Name - Address
You can pay your monthly statement via the internet using your On-Line Banking Service. If you decide to use this method of payment, visit your bank's website and choose Fountain Water from the list of payee/billers.
Currently you are able to pay your statement with the following banks:
You can leave a cash or cheque payment with the Water Delivery Representative OR you can pay with Visa, Master Card, American Express, or Visa Debit. Please contact our office for details at 519-453-7052
A leaking bottle is often due to a pin hole that is present in the bottle. This usually looks as though the water cooler is leaking from the bottom when in fact it is the bottle. Water coolers just don't start leaking unless they are knocked over or mishandled. Water coolers work on a vacuum principle, so when you put a bottle on the cooler, it will stop bubbling or gurgling when the water reaches the neck of your bottle inside your cooler reservoir. If the bottle has a hole in it, it will fill higher than the neck of the bottle inside the cooler. It can't be seen and water will run down the back of your cooler and pond on the floor to appear as if your cooler is leaking.
This is a common problem for people always filling the same jug at a water refill station. When you use our returnable jug with a new jug every delivery, it greatly reduces the risk of a pin hole in your bottle. Here are steps you can take to see if you have a leaking bottle or a leaking cooler:
Note: If it is one of our bottles that is leaking give our office a call and we will reimburse you for that bottle. Please mark the bottle with tape on the neck, and a note saying it was leaking.
The plastic water bottles that we use are Health Canada approved reusable poly carbonate. The Canadian food inspection agency monitors all the products we use in the production of our bottled water. Our bottles are sanitized with food grade products and ozone.
If no water is flowing from your bottled water cooler or dispenser, the reservoir has become frozen.
To thaw a frozen reservoir, first safely remove the plug from the wall electrical socket. Remove the water jug and the non-spill lid (if your unit has one). If you see a block of ice in the reservoir, just leave the water dispenser unplugged for at least four or more hours to allow the ice to melt.
If your water cooler was frozen you should probably adjust the temperature of the thermostat down. Look for the small brass screw on the back and turn it one-quarter turn down. Replace the bottle and plug the cooler back into the electrical source.